Effective Date: 07/11/2025
Last Updated: 07/11/2025
## **1. Introduction**
Welcome to the **Eyesline Telematics Mobile App**, developed and maintained by **Eyesline Telematics Pvt. Ltd.** (“we,” “our,” or “us”).
This Privacy Policy explains how we collect, use, and protect your personal and tracking data when you use the **Eyesline Telematics mobile application**, a white-labeled fleet and IoT tracking app powered by the **Wialon GPS Platform**.
By downloading, installing, or using this app, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of the app and contact us at **[support@eyesline.com](mailto:support@eyesline.com)** for assistance.
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## **2. About Eyesline Telematics Pvt. Ltd.**
**Eyesline Telematics Pvt. Ltd.** is an Indian company specializing in GPS tracking, IoT, and fleet management solutions. Our mission is to enhance safety, security, and operational efficiency through innovative telematics technology.
**Registered Office:**
Plot No. [Insert Address]
Mohali, Punjab, India
We collect only the information necessary to provide and improve our telematics and tracking services.
### **a) Personal Information**
* Name, email address, phone number, and organization name (for account setup).
* Login credentials (username/password) to authenticate users on the Eyesline app.
### **b) Device & Usage Information**
* Device model, operating system, app version, IP address, and activity logs.
* Location permissions, notification preferences, and error logs for troubleshooting.
### **c) Tracking & Sensor Data**
* GPS coordinates, speed, fuel levels, ignition state, battery voltage, sensor data, and other vehicle telemetry collected from hardware devices installed in vehicles or assets.
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## **4. How We Use the Information**
Your information is used strictly to:
* Enable live GPS tracking and telematics analytics in your account.
* Provide alerts (movement, speed, ignition, fuel, temperature, etc.).
* Manage and support your account, including troubleshooting or feature updates.
* Improve app performance and user experience.
* Comply with legal or regulatory obligations when required.
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## **5. Data Sharing**
We **do not sell or rent** your personal data.
Limited data may be shared only with:
* **Wialon Platform Provider (Gurtam Ltd.)**, for hosting and technical integration.
* **Cloud and SMS Service Providers**, used to deliver secure notifications or alerts.
* **Law Enforcement Authorities**, when required by law.
All service providers follow strict confidentiality and GDPR-compliant agreements.
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## **6. Data Retention**
We retain your data for as long as necessary to provide services or as required by law.
When data is no longer needed, it is permanently deleted or anonymized.
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## **7. Data Security**
Your privacy and data security are our top priorities. We use:
* HTTPS encryption for all data transfers.
* Role-based access control and secure authentication.
* Continuous monitoring for unauthorized access or misuse.
Despite our best efforts, no transmission method over the Internet is completely secure, and we cannot guarantee absolute security.
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## **8. Your Rights**
You have the right to:
* Access, update, or delete your personal data.
* Withdraw consent for data collection (this may affect app functionality).
* Request data export or removal by contacting us at **[support@eyesline.com](mailto: admin@eyesline.com)**.
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## **9. Children’s Privacy**
The Eyesline Telematics App is intended for business and fleet users. We do not knowingly collect data from children under 18 years of age.
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## **10. Third-Party Services**
This app may contain links or integrations with third-party websites or services (e.g., map providers, IoT platforms). We are not responsible for their privacy practices and encourage you to review their privacy policies.
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## **11. Changes to This Privacy Policy**
We may update this Privacy Policy periodically. Updates will be posted at:
🔗 **[https://eyesline.com/privacy-policy/eyesline-telematics.html](https://eyesline.com/privacy-policy/eyesline-telematics.html)**
Your continued use of the app after updates signifies your acceptance of the revised terms.
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## **12. Contact Us**
For any privacy-related questions or concerns, please contact:
